How we review complaints and feedback
Feedback about a photographer match, the photo files or the inquiry itself is read carefully. Every message is treated as part of how Mifevu improves its matching process.
This page explains the order in which a complaint or a comment travels through review. You can send yours at any time through the contact page.
Every message gets an answer, and nothing is closed before it is explained.
Mifevu works with local photographers across Poland, and the review process covers both the matching itself and what happens around it. When something does not go as expected, a written description is enough to start. There is no special form and no required wording.
The sections below describe the order of review step by step. They form one process, and each step ends only when the previous one is complete. For details on how personal details in a message are handled, see the privacy notice.
The review, in order
Complaints and suggestions follow the same sequence of steps. Nothing is skipped, and no step depends on how a message arrives.
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Receiving the message
A complaint or a comment is registered as it arrives, in writing. The original wording is kept unchanged so the rest of the review works from what was actually said.
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Understanding the situation
The message is read in full and, where details matter, clarifying questions are asked before any conclusions are drawn. Silence from one side pauses the step; it does not close the review.
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Checking the facts
What is described is compared with the matching records and with the terms that applied to the inquiry. Only what can be checked is used at this step.
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Deciding on a response
Based on the check, a reply is prepared: an explanation, a correction where one is due, or a description of what can and cannot be changed. The reply addresses the points raised, not the general topic.
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Answering in writing
The response is sent in the same way the message arrived. It states what was found and what follows from it.
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Closing and recording
A review closes when the reply has been sent and no follow-up question remains open. The subject of the message, without personal details, is noted so that similar situations are handled consistently.
If a message concerns the terms of use rather than a specific match, it is reviewed against the terms page in the same order. Complaints about how personal data was processed are answered with reference to the privacy notice.